The fastest way to reach us is by email. We’re a small team and read every message — you can expect a reply within one to two business days.

hello@enotee.app

You can also reach us from inside the app: open Profile → Help & feedback and send us a note. Your app version and device are attached automatically so we can help faster.

• Recording a lecture:tap record on the home screen, pick the course, and start. Enotee keeps recording even if you lock your phone or switch apps. Already have audio? Tap “Upload existing recording” to bring in a file instead of recording live.
• A lecture is stuck processing:transcription and study materials usually finish within a few minutes of the recording length. If it’s taking longer, check your internet connection and pull to refresh, or tap Retry on the lecture. Your audio is saved either way.
• Best audio quality: place your phone within a few feet of the speaker with the mic unobstructed. Quiet rooms transcribe far better than noisy ones.

• Sign in: use Sign in with Apple, Google, or your email and password.
• Forgot your password: reset it from the Enotee website, then sign back in.
• Email verification:if a verification link didn’t arrive, resend it from the profile screen and check your spam folder.

• Plans: Enotee offers a free tier plus paid Student and Scholar plans with more transcription minutes, longer recordings, and more study materials. See pricing.
• Manage or cancel:subscriptions purchased in the app are billed through your Apple or Google account. Manage or cancel them in your App Store or Google Play account settings — Enotee can’t cancel a store subscription on your behalf.
• Restore purchases: reinstalled or switched devices? Open the plans screen and tap Restore purchases.
• Refunds:refunds for App Store or Google Play purchases are handled by Apple and Google. Email us if something looks wrong and we’ll help point you the right way.

• How we handle your data: see our Privacy Policy and Terms of Service.
• Delete your account: open Profile → Delete accountin the app to permanently remove your account, lectures, and recordings. You can also email us and we’ll take care of it.